Blank??

Why is it that when I try to change my kik picture.. Nothing happens. And when I try to send videos and pictures, what I send turns blank? This is a big problem to me because Its really starting to annoy me. I had this kik for about 5 years now and all of a sudden, it wants to do this this year..... Please fix this

Laywha about Kik, v10.3.0